Common Questions

FAQs

Choosing in-home care can be a big step. You most likely have lots of questions. Here are some of the most frequently asked questions about personal care assistance.

Do you provide services in my area?

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Home Care for Maine is a statewide service delivery organization with over 400 personal support specialists, but the ability to offer these services in a specific geographic area is dependent on availability of staff in your particular area. Please contact us to learn more about how we can help you.

How do I arrange services and who pays for it?

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Start a Conversation with us. If you are unsure whether you qualify for assistance for the services you need, our experienced administrative staff can help direct you to the right public program and help you determine whether there is a payment source, or if you would be required to pay privately. In the event you have private insurance, contact your insurer and see if personal care services are covered under your plan.

What can a Personal Support Specialist do in the home?

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Personal Support Specialists can provide an array of non-medical services such as grooming and hygiene tasks, bathing or showering, dressing, companionship and activities, meal preparation, grocery shopping and general household tasks, to name a few.

Is Home Care for Maine insured?

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Home Care for Maine is fully bonded and insured. In addition, all our personal support specialists have proof of insurance for the vehicles they drive.

Can Personal Support Specialists provide transportation?

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Yes. Transportation for appointments, shopping, etc., are part of the individualized care plan. Workers are required to have evidence of insurance to provide this service. Some publicly funded programs limit the transportation allowed.

How will Home Care for Maine assure that my services are up to standards?

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Home Care for Maine employs a number of oversight functions to ensure that you get the services you need at the right time and in the right amount. Area coordinators conduct home visits to monitor your needs and the quality of care provided by your worker. Every attempt will be made to make sure you have consistency in your worker’s assignments. We want the right match between our workers and you. Workers are required to call the administrative office if they are unable to work. When this happens, the administrative office will call you to see if you would like to have a replacement worker fill in. We require planned time off to be requested two weeks in advance so that we may find a replacement worker for you. Life happens, unforeseen circumstances can occur and affect a schedule. If your Personal Support Specialists does not show up for a shift, please call the office as soon as possible so that we may find another Personal Support Specialists to fill in. Our on-call manager is available 24/7.

What happens if there is some sort of medical emergency?

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If the Personal Support Specialist believes there is a medical emergency, they will call 911. Home Care for Maine has an emergency preparedness procedure that every worker is trained on when hired. Home Care for Maine requires all consumers to have a contingency plan (who to call when there is an emergency or if we are unable to reach a consumer).

Are personnel support specialists trained?

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Home Care for Maine offers all caregivers an 8-hour orientation training including a job shadow, before their first consumer shift. All Personal Support Specialists are required by the State of Maine to attend a 50-hour Personal Support Specialist training within 6 months of being hired. Mandatory educational classes like Body Mechanics, Infection Control, and Sexual Harassment are also required.

If you have additional questions that are not answered here, please contact us at 1-800-639-3084 or email us so that we can further assist you.

We’re here to help!

Come talk with us to find out more about the types of Home Care Services we offer and how we can help you.